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Creating experiences is the key word for services business. Today also, non-services company also focuses to create an experience. The customers experience obviously the source of the corporate body. As if the athletes who compete or interact with the opponent, if he is injured, is it possible he has optimal quality in the competition? The body consists of physical and emotional. If one is sick, then it is unlikely to be the optimum interaction. This is where the role of the body and emotions organizational restructuring. Restructuring means restructuring the organizational body functions, piece by piece, in the organization. Restructuring emotion is restructuring state temperatures can go up and down, then it needs to be maintained. The guards were leaders or leaders within the company. Too hot causes swelter, too cold causes ice.

Internal service quality is to make sure the temperature in the company's "comfortable". How could this happen? It is relation to the leadership. If there is a problem with the company-particularly those related to the issue of heat and cold of an employment relationship, the leader must know in advance and make an immediate adjustment. Why? Do not get the heat controls them. Your company must ensure that the heat is under control. Thus, the leader must serve as a leader, can form a new pleasurable experience.